Figure 1: Concept of the Hola Health Universe and Ecosystem.

Figure 2: Concept of clear line of sight downstream of the policy; essential for effective risk transfer.

Figure 3: The in-scope actors in the Hola Health ecosystem.

Figure 4: The high-level lifecycle of a pharmacy.

Figure 5: The process to onboard an pharmacy to the Hola Health platform.

Figure 6: How pharmacies are maintained on the Hola Health platform.

Figure 7: How underperforming pharmacies are managed when complaints are raised.

Figure 8: Conceptual flow of data between the systems used in the prescription fulfilment workflow.

Figure 9: Conceptual flow of data between the systems used in the marketplace functionality.

Figure 10: Questions asked during an online script renewal, intended to ensure early screening of non-renewals, and directing the customer back to their GP for ongoing care. Without correct answers selected, a patient can't proceed.

Figure 11: The lifecycle of a doctor in the Hola Health ecosystem.

Figure 12: The end-to-end process of how a doctor is onboarded to Hola Health, as provided by Hola directly to us.

Figure 16: The simplified process of how an online prescription renewal is processed via Hola Health and it's key actors.

Figure 13: The lifecycle of a delivery partner in the Hola Health ecosystem.

Figure 14: The lifecycle of a patient in the Hola Health ecosystem.

Figure 15: The end-to-end process of a patient on a prescription journey within the Hola Health ecosystem.

Figure 17: Conceptual flow of data between the systems used in the telehealth workflow.

Figure 18: The organisational structure of Hola Health.

Figure 19: The status of Hola's with ADHA conformance profiles.